Shipping Policy

At White Willow and Company, we strive to process and ship all orders as quickly as possible. Below are the details of our shipping policy:

Processing & Shipping Times

• Orders are processed within 3-5 business days.

• Once processed, orders are shipped via USPS, our preferred mail carrier.

• Delivery times may vary depending on location and USPS transit times.

Shipping Rates

• Shipping rates are calculated at checkout based on package weight and destination.

• Free shipping promotions may be available at certain times—please check our website for details.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email to monitor your package’s journey.

Shipping Restrictions

• At this time, we only ship within the United States, Territories and Military duty stations. 

Lost or Delayed Shipments

• If your order is significantly delayed or lost in transit, please contact us at whitewillowandcompany@yahoo.com, and we will work with USPS to resolve the issue.

• White Willow and Company is not responsible for shipping delays caused by USPS or unforeseen circumstances such as weather, natural disasters, or carrier issues.

For any further shipping inquiries, please reach out to us at whitewillowandcompany@yahoo.com. Thank you for choosing White Willow and Company!